FAQ

General

• SriLankaCallHome Service - Basics
• What is a PIN number?
• How do I get assistance if I have a problem?
• Do you have different calling rates depending on the time of day?
• What countries can I call?
• How do I place a call?

Payment & Billing

• What payment methods do you accept?
• How am I billed?
• How can I check my balance?
• Are there any hidden costs?
• Could I be asked to fax my credit information?
• Why was my credit card declined?
• I registered with SriLankaCallHome.net but I haven't received my PIN number yet?

General

SriLankaCallHome.net Service - Basics

SriLankaCallHome.net service offers a rechargeable, prepaid account through which you can place

Free of Charge PC to PC Calls

Low rate international PC to Phone calls

What is a PIN number?

Each SriLankaCallHome.net account has a Personal Identification Number (PIN) that allows you to make or receive phone calls from any PC in the World. Each PIN number is unique and is used to confirm that you are placing a call or using a given service.

How do I get assistance if I have a problem?

You can call our Customer Service using our customer support number +94115731111 or you can email us your questions to the following email address: support@SriLankaCallHome.net."

Do you have different calling rates depending on the time of day?

No.

What countries can I call?

You Can call PC to PC anywhere free of charge

For PC to Phone, please refer our rates sheet for details of destinations we support and corresponding rates.

How do I place a call?

Here are the dialing instructions for placing a calling:

1. Register for the service. Click here to register;
2. Purchase calling time. To purchase calling time click here;
3. To make PC to Phone or PC to PC calls login to your account and press the phone button or click the phone icon in your desktop and enter Username and password or the PIN. (When you use the soft phone first time the soft phone will be automatically installed in your desktop and for the next use you can use the installed phone at the Desktop.);
4. To log your account you can use Username and password or the PIN number;
5. Directly dial any international number without any Zero before the country code. (Eg: To make a call to Sri Lanka Dial 94 + Aria code + Number);

How do I get incoming calls.

1. Another user can dial into your phone number (Phone ID)
2. To check your Phone Number click the ID button on the phone. This is the number which allocated to you for your incoming calls. (Person who needs to contact you on PC must dial this number from a PC or Lanka Bell Phone.)
3. You can receive Calls to PC which you logged to the account from any user with Lanka Bell account or Lanka Bell Phone.

Please, use the following dialing format:

For US, Canada & the Caribbean: 1 + area number + phone number;
For international: 011 + international number + area number + phone number (including Bulgaria);

How long do you keep user call history records?

We keep history records of your calls for the last 12 months.

Payment & Billing

What payment methods do you accept?

Only credit cards are acceptable for purchasing calling time. In the future new methods such as checks and telephone orders will be accepted. Users of this site will be notified via e-mail as soon as the new option is available.

How am I billed?

You pay only for the minutes you talk. You can check our calling rates. There are no monthly, installation, activation or connection fees.

How can I check my balance?

To check your balance go to the Balance & Call History page.

Are there any hidden costs?

No. You pay for the time you talk. There are no monthly, installation, or activation fees.

Could I be asked to fax my credit information?

Yes. Sometimes we need to see is a photocopy of your credit card along with a credit card statement showing your billing address and credit card number. We accept: driver's license, passport and bank/credit card statements. 

Why was my credit card declined?

There are several reasons why your credit card might be declined by our system. The most common reasons are:

1. Incorrect expiration date - check to make sure you have the correct expiration date;
2. Incorrect credit card number - make sure that you are entering the correct 16-digit credit card number along with the CVV2 security code;
3. Incorrect billing address - make sure the billing address you enter matches the address where your monthly credit card statements are mailed each month;
4. Insufficient Funds - make sure the amount you are trying to purchase does not exceed your credit card limit;
5. Credit card reported missing or stolen. Credit card fraud;
6. We prosecute credit card fraud to the full extent of the law.

If you are unsure why your credit card was declined by our system, please contact your issuing bank for further information.

I registered with IntelFone but I haven't received my PIN number yet?

Usually it takes up to 48 hours to receive the email confirmation, containing your PIN number. In some cases your credit card issuer might require us to contact them first so they can authorize the charge to your credit card. This procedure protects you from fraudulent charges on your account, and it may take up to 48 hours after you have registered with SriLankaCallHome.net. You can also retrieve your PIN online. Just login into your account and go to the Balance & Call History.